How tos and FAQs

Where and how long do you store my results?

All Sanger/Fragment analysis orders are processed on our website. Results will be made accessible in your user profile and can be downloaded from within.

Access and security
Since results are available in your user profile, only a user knowing login credentials has access.

Data download
At the end of processing of a particular order clients are informed about finishing of order processing by email. Data can be downloaded as many times as necessary.

IMPORTANT!
Due to their size and limited capacity of our servers we reserve the right to DELETE ALL OR SELECTED DATA FILES without notice!
WE GUARANTEE THAT DATA FILES ARE AVAILABLE IN THE DATASTORE FOR AT LEAST 2 YEARS STARTING ON THE DATE WHEN WE CLOSE YOUR ORDER. PLEASE DOWNLOAD YOUR DATA BEFORE THIS GRACE PERIOD EXPIRES. We do recommend that after download you create a backup copy of your data which you will not manipulate with.

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