Repairs, service contracts and other services

Defect diagnosis and repairs - DNA sequencers and PCR / Real-Time PCR cyclers

• We will perform defect diagnosis and suggest a solution within two working days of reporting the defect
• We will use original spare parts
• All instruments will be repaired in your laboratory
• We provide standard warranty conditions for repairs
• We are able to provide analyses of your samples in our service laboratory during the time that your machine is out of order

Defect diagnosis and repairs - Other instruments

DNA and peptide synthesizers, protein sequencers and perfusion chromatographs, whose service and repairs we also offer are already excluded from the service portfolio of the manufacturer (retired instruments) and unfortunately it is not within our power to ensure availability of all genuine spare parts. However, in most cases we can repair these instruments using either our stocks of original spare parts or spare parts obtained from alternative manufacturers / suppliers.

Long-term service contracts

Do you want to know in advance how much servicing of instruments will cost in the given reporting period?

Do you like security and servicing contracted beforehand?

• We offer long-term service contracts for all supported instruments
• The service contracts may or may not include the supply of spare parts, inspections and other activities that are included in our offer
• All service contracts are always prepared to meet your specific requirements, as regards scope and duration

Technical and application support

Is your device in good technical condition, but you are still not satisfied with the data obtained?

• We offer consulting and advisory services in connection with the operation of your instrument and help solve problems arising from its use, mainly on the basis of the results and other data provided by you
• We analyse problems and recommend steps for their removal, or we participate personally in solving application problems in your laboratory

Calibration

• We perform all types of calibrations of DNA sequencers (spectral calibration for any dye set) and Real-Time PCR cyclers (calibration of ROI, background, pure dyes), including resolving potential problems (cleaning of optical subsystems, etc.)
• We also conduct calibrations of DNA and peptide synthesizers where the correct function of these devices must be ensured in order to deliver precise volumes of reagents into the reaction cell.

Moving instruments

• If you need to move your instrument to another laboratory, building or town, we will prepare it for the removal, especially by fixing its moving parts and packaging it
• After moving, we will put the instrument back into operation and verify its functionality